Define service level agreements for permit processing
| Permit Type | Approval Time | Escalation Time | Max Duration | Extension Allowed | Actions |
|---|---|---|---|---|---|
Hot Work | 2 hours | 4 hours | 8 hours | 3 days | |
Confined Space | 4 hours | 6 hours | 12 hours | 1 day | |
Electrical Work | 3 hours | 5 hours | 8 hours | 2 days | |
Work at Height | 2 hours | 4 hours | 8 hours | 3 days |
Monday - Friday, 8:00 AM - 6:00 PM
Extended approval times (1.5x multiplier)